Frequently Asked Questions (FAQ)

Your guide to electric jetboards, water go-karts, and marine electric fun.

PRODUCT FAQ

1. What is the NEKTON S9 Electric Jetboard?

The NEKTON S9 is a high-performance electric jetboard designed for speed, stability, and pure adrenaline on the water. It features a powerful jet motor, quick-swap battery, and a hydrodynamic hull suitable for beginners and pro riders.

2. How fast can the NEKTON S9 go?

The S9 electric surfboard reaches 40–55 km/h, depending on rider weight and water conditions.

3. What is the battery life of the S9 electric jetboard?

The high-capacity lithium battery provides 60–80 minutes of riding, depending on speed mode, rider weight, and wave conditions.

4. How long does it take to charge the battery?

Charging takes 2–3 hours depending on battery capacity.

5. Can the battery be checked in on airplanes?

No. Large lithium batteries cannot be taken on commercial flights.
However, they can be shipped as cargo following DG (dangerous goods) regulations.

6. Is the K7 suitable for children or women?

Yes. The NEKTON K7 is designed for all riders, offering a stable hull and intuitive steering system suitable for women, teens, and beginners.

7. Are NEKTON products suitable for saltwater?

Yes. All NEKTON electric watercraft are engineered with marine-grade materials, anti-corrosion coatings, and waterproof sealing for saltwater performance.

8. Do I need a license to ride the S9 or K7?

No license is required in most countries. Riders should follow local regulations and water safety rules.

9. Are the electric jetboards difficult to learn?

Not at all. The S9 is optimized for easy control and fast learning, with multiple speed modes for gradual progression.

10. Does NEKTON offer accessories such as handles, chargers, covers, or tubes?

Yes. NEKTON provides chargers, spare batteries, riding handles, foot straps, safety gear, protective board bags, and the NEKTON TUBE for beginners.

SAFETY & USAGE

1. Are the batteries safe?

Yes. NEKTON uses high-grade lithium battery cells with multiple protections:

  • Short-circuit protection
  • SS316 Housing material
  • Overcharge protection
  • Waterproof sealing
  • Thermal management system

All units pass strict testing before shipment.

2. Can I use the electric jetboard in rough water?

Yes, but for best performance and safety, we recommend riding incalm or moderatewater conditions.

3. What happens if the board falls into the water?

Nothing dangerous—NEKTON boards are fully sealed and the motor chamber is waterproof. The board will float automatically.

4. How long does it take to charge the battery?

Charging takes 2–3 hours depending on battery capacity.

5. Can the battery be checked in on airplanes?

No. Large lithium batteries cannot be taken on commercial flights.

However, they can be shipped as cargo following DG (dangerous goods) regulations.

6. Do NEKTON products have a kill-switch or safety tether?

Yes. All NEKTON watercraft include a magnetic safety key that stops the motor instantly if detached.

WARRANTY & AFTER-SALES SERVICE

1. What is the warranty period?

All NEKTON products include 12 months warranty covering motor, battery, and electronic systems.

2. Do you offer repair training or support for partners?

Yes. NEKTON provides:

  • Online repair training
  • Free spare parts during warranty
  • Fast response (16 hours/day)
  • Remote technician guidance

3. What if the issue cannot be fixed locally?

If the product is still under warranty and the issue cannot be solved remotely, NEKTON will send free replacement parts.

4. What parts are considered consumables?

Foot straps, screws, grips, protective pads, and cosmetic scratches are not covered under warranty.

5. How do I contact after-sales support?

Email:support@nektonwave.com

DEALER & DISTRIBUTOR FAQ

1. How do I become a NEKTON distributor or dealer?

Contact us at:
Wesley@nektonwave.com or WhatsApp+86 18825966030

We will discuss territory, cooperation model, and market plan.

2. What is the MOQ for distributors?

We offer flexible options. For first orders, NEKTON provides special sample pricing and support for testing.

3. Do you provide marketing materials for distributors?

Yes. NEKTON offers:

  • Product videos
  • Photos & brochures
  • Brand assets
  • Social media materials
  • Dealer price lists

4. Do you send leads from your website to distributors?

Yes. Local inquiries from our website or social media are forwarded to regional partners for follow-up.

5. Can you help with local after-sales service?

We provide:

  • Online support
  • Troubleshooting guides
  • Free spare parts during warranty
  • Dealer repair training
    Partners can build local service capacity with our assistance.