Shipping policy
SHIPPING POLICY
Thank you for visiting nektonwave.com! Our goal is to offer you the best shipping options. Below are the shipping terms and conditions.
* All orders are processed within 1-2 business days.
* Please note that the delivery time may vary depending on your location from our warehouse.
* Orders are not shipped or delivered on weekends or public holidays.
* If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Shipment Confirmation & Order Tracking
* You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 5 business days.
* If your tracking information has not been updated within 10 business days, please contact support@nektonwave.com.
Shipping Information
* Please make sure all the shipping information you provide for us is correct. We are not responsible for any losses, including missing parcels, package damage, losses because of delay, and other losses caused by incorrect shipping information that customers have provided.
* We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
* If you received your order damaged, please contact NEKTON support Team within 6 business days at support@nektonwave.com.
* We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packaging and the damaged goods as they may be required for filling a claim against the shipping carrier.
Return and Refund Policy
* Please refer to our Return & Refund Policy for returning your order.
Shipping Support
* For order and shipping-related inquiries, please contact us at support@nektonwave.com.
* For return requests and instructions to return any products, please contact NEKTON support Team at support@nektonwave.com.